The Importance of Tactical, Notification, & Response TimesThe average time it takes for a traumatized victim to call 911 is called “tactical time” and is usually 5-7 minutes. Add another 4 to 11 minutes for 911 calls to be processed and first responders to arrive. Most shooting incidents are over in 5-12 minutes. The tactical, notification and response times must be sped up to save lives and can be with the touch of a smartphone “button.” This technology exists with Guard911®– it’s time we embrace it. If one person at MSDHS had touched the armed intruder icon on their smartphone as soon as they saw Cruz enter the building with the gun, first responder help may have been just around the corner, and the outcome may have been very different.
- Tactical Time: the time it takes a victim or witness to realize what is happening and call 911 – 5-7 minutes.
- Notification Time: the time it takes a 911 call to be processed and first responders dispatched – 4-11 minutes.
- Response Time: the time it takes for a first responder to be on the scene and act – 4-18 minutes.
What Can Be Learned from ParklandIn Parkland and other communities that contract their 911 services, many callers hang up in fear and frustration before ever getting to the first responder needed. When traumatized, a victim has a significant reduction in fine motor control, near vision, and color vision, which can make it extremely difficult to perform the life-saving act of even dialing 911, let alone be put on hold and repeat their need for help to another dispatcher. In this case, in February 2018 and still today, Parkland 911 calls from cellular phones are routed to Coral Springs, prohibiting Broward Sheriff Officers (BSO) from receiving Parkland’s direct 911 calls. The Coral Springs 911 center initially treated the MSDHS shooting solely as a fire/EMS event because it provides fire and emergency medical services to Parkland, not police response. This is what happened when those MSDHS cellphone callers called 911 for help.
- They had to explain their emergency to the Coral Springs 911 dispatcher first.
- Then the dispatcher told each person to standby while they called Broward County Regional Communications.
- The Coral Springs dispatcher then told the BSO dispatcher about the caller on the line with a police emergency.
- Finally, the 911 callers had to repeat the reason for needing the police all over again to the BSO dispatcher.
Easy-to-Use Guard911® Apps Save LivesThe only control we have in these situations is to take direct life-saving action “because the remainder of the control is in the hands of the active killer,” Ron Borsch explains. Research suggests when waiting on law enforcement, the average casualty count is 14, but when people are notified right away, casualties average 2.5. So how do you get an immediate notification to all levels of help in an instant? With easy-to-use technology, like the Guard911® apps. Anyone with a cellphone has apps. Even the most technologically challenged person among us can push an app icon. That’s how easy Guard911 is to use. Guard911, SchoolGuard®, and CampusGaurd™ apps have many useful daily features, but the most important is that they do several things all at once. Simply by pushing one big red “button” on a cellphone screen, each app does the following:
- Speed-dials 911 for the “activator” to inform the police about the situation.
- As the activator waits to speak to the 911 operator, it alerts all other users on property and shows a mapped location of the initial alert for situational awareness.
- Alerts other properties within a 5-mile radius (as 20% of spree killers go mobile).
- While the activator is still waiting to speak with 911, law enforcement officers, on or off duty, who have the free Hero911® app are alerted and on their way.